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REFUND & RETURN POLICY

OKRO HOME

Last updated: 18.01.2025

RETURNS

We have a 30-day return policy, which means you must request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition as received

  • All original tags, hygiene seals (if applicable), and packaging must be intact

  • The item must show no signs of use, wear, odor, damage, or alteration

  • Proof of purchase is required

We reserve the right to reject returns that do not meet these conditions.

HOW TO START A RETURN

To initiate a return, please contact us before sending anything back:

Email: export@okrohome.com
WhatsApp / Phone: +90 546 416 95 11

Approved returns will be provided with return instructions.
Items sent without prior approval will not be accepted.

Return address will be shared only after approval.

RETURN SHIPPING COSTS

  • Customers are responsible for return shipping costs, including customs, duties, and taxes

  • Shipping fees are non-refundable

  • If a return is due to our error (defective, damaged, or incorrect item), we will cover return shipping

We strongly recommend using a trackable shipping service, as we are not responsible for lost returns.

DAMAGES, DEFECTS & WRONG ITEMS

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with clear photos.

We will assess the issue and, at our discretion, offer:

  • A replacement

  • A refund

  • A partial refund

Claims submitted after 48 hours may not be accepted.

NON-RETURNABLE ITEMS

Due to hygiene and product integrity reasons, the following are non-returnable:

  • Used or opened items

  • Items without original packaging or tags

  • Personal use items (including pillowcases, eye masks, scrunchies) once opened or used

  • Sale or discounted items

  • Gift cards

  • Custom or personalized items

EXCHANGES

We do not offer direct exchanges.

To receive a different item, you must:

  1. Return the original item (if eligible and approved)

  2. Place a new order separately

EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Conditions:

  • Item must be unused, unopened, unworn, with tags and original packaging

  • Hygiene-sealed products lose eligibility once opened, as permitted by EU consumer law

Return shipping costs remain the customer’s responsibility unless the item is defective.

REFUNDS

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method within 10 business days

  • Banks and card issuers may take additional time to process the refund

If more than 15 business days have passed since approval, contact us at export@okrohome.com.

RIGHT TO REFUSE RETURNS

OKRO HOME reserves the right to:

  • Refuse returns that show signs of use or damage

  • Deduct value loss caused by customer handling

  • Reject excessive or abusive return requests

CONTACT

OKRO HOME
📧 export@okrohome.com
📞 +90 546 416 95 11 (WhatsApp available)