Gizlilik politikası

PRIVACY POLICY

OKRO HOME

Last updated: January 19, 2026

OKRO HOME (“we”, “us”, or “our”) operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping experience.

Our store is hosted and powered by Shopify Inc., which provides the e-commerce platform enabling us to offer the Services.

This Privacy Policy explains how and why we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase through our Services, or otherwise communicate with us.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to personal data processing.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include anonymized or aggregated data.

Depending on how you interact with us and where you are located, we may collect the following categories:

Information You Provide Directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Communications with us (emails, messages, support inquiries)

Transaction & Account Information

  • Order history and purchase details

  • Items viewed, added to cart, or purchased

  • Returns, exchanges, or cancellations

  • Account credentials and preferences (if applicable)

Payment Information

  • Payment method details (processed securely by third-party payment providers)

  • Transaction confirmations

Note: We do not store full payment card numbers.

Device & Usage Information

  • IP address

  • Browser type and device identifiers

  • Cookies and similar technologies

  • Interaction data with our website and Services

2. SOURCES OF PERSONAL INFORMATION

We collect personal information from:

  • You directly

  • Automatically, through cookies and similar technologies

  • Service providers acting on our behalf (e.g., payment processors, shipping partners)

  • Third-party partners (marketing or analytics providers)

3. HOW WE USE PERSONAL INFORMATION

We process personal information for legitimate business purposes, including:

Service Delivery & Operations

  • Processing orders and payments

  • Shipping and fulfillment

  • Managing returns, refunds, and exchanges

  • Providing customer support

  • Managing accounts and preferences

Marketing & Communications

  • Sending order confirmations and service-related messages

  • Sending promotional emails (you may opt out at any time)

  • Displaying relevant advertisements and product recommendations

Security & Fraud Prevention

  • Verifying transactions

  • Detecting and preventing fraudulent or unlawful activity

  • Protecting the integrity of our Services

Legal & Compliance

  • Complying with applicable laws and regulations

  • Responding to lawful requests by authorities

  • Enforcing our terms and policies

4. DISCLOSURE OF PERSONAL INFORMATION

We may share personal information only as necessary, including:

  • Shopify, to operate and improve our store

  • Payment processors, shipping carriers, IT and hosting providers

  • Marketing and analytics partners, in accordance with their own privacy policies

  • Legal or regulatory authorities, when required by law

  • Business successors, in the event of a merger, acquisition, or restructuring

We do not sell personal information for monetary consideration.

5. RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify Inc. Shopify processes personal data to provide and improve its services.

Information may be transferred outside your country of residence. Shopify’s privacy practices are governed by its own policies.

For more details, please review:

  • Shopify Consumer Privacy Policy

  • Shopify Privacy Portal

6. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices or content. You access such websites at your own risk.

7. CHILDREN’S DATA

Our Services are not intended for children under the legal age of majority. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

8. DATA SECURITY & RETENTION

We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary for business, legal, or compliance purposes.

9. YOUR RIGHTS & CHOICES

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent

  • Opt out of targeted advertising

  • Request data portability

You may exercise your rights by contacting us using the details below. We may verify your identity before responding.

10. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries outside your residence, including the United States.

Where required, we rely on lawful transfer mechanisms such as:

  • Standard Contractual Clauses

  • Adequacy decisions

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. CONTACT INFORMATION

For questions, requests, or complaints regarding this Privacy Policy:

OKRO HOME
📧 export@okrohome.com
📞 +90 546 416 95 11 (WhatsApp available)

For data protection purposes, OKRO HOME is the data controller of your personal information.